Refund & Cancellation Policy.

This Refund & Cancellation Policy explains how subscription billing, cancellations, and refunds work for Logicues ("we", "us", "our"), the QR menu and in-store ordering platform. It applies to the subscription fees and add-ons you pay to Logicues. Logicues is a sole proprietorship of Smruti Ratan Alone, at Saichatra, Lahanuji Maharaj Marg, Tapadia Nagar, Akola, Maharashtra, India (info@logicues.com).

1.What this policy covers

This policy covers payments you make to Logicues for your subscription plan and any add-ons (such as WhatsApp message packs). Subscription payments are processed by our payment partner, Razorpay.

It does not cover order payments between you and your diners. Logicues operates a 0% commission model and does not collect or hold your customers' order payments — those go directly to your own account. Any refund of an order placed by a diner is handled by the Merchant (the restaurant), not by Logicues.

2.Free setup & subscriptions

You can set up your storefront and explore the platform for free; certain features become available when you subscribe. There is no automatic pre-pay trial — you go live and unlock paid features when you choose to subscribe. By subscribing, you authorise the applicable subscription fee for your selected billing period (monthly or yearly).

3.Cancelling your subscription

• You may cancel your subscription at any time by emailing info@logicues.com from your registered owner email. We action cancellation requests within 3 business days.
• Cancellation stops future renewals. Your plan remains active until the end of the period you have already paid for, after which it will not renew.
• On cancellation, paid features are disabled at the end of the current period. Your data export remains available for a limited period as described in our Terms of Service.

4.Refunds

Because the Service is delivered digitally and on an ongoing basis, subscription fees are generally non-refundable once the billing period has begun, except as set out below or where a refund is required by law.

When we will consider a refund

• Duplicate or erroneous charge: if you were billed twice for the same period, or charged in error, we will refund the duplicate/erroneous amount in full.
• Failure to deliver: if a paid feature you were charged for was not made available to you due to a fault on our side and we are unable to resolve it within a reasonable time, you may request a pro-rated refund for the affected period.
• Recently started yearly plans: for an annual subscription, if you contact us within 7 days of the initial charge and have not made substantial use of paid features, we may, at our discretion, offer a pro-rated or full refund of the unused portion.

What is not refundable

• Fees for a billing period that has already elapsed or is substantially used.
• Add-on purchases (such as WhatsApp message packs) that have been delivered or partly consumed.
• Charges where the account was suspended or terminated for breach of our Terms of Service.

5.How to request a refund

Email info@logicues.com from your registered owner email with your restaurant name, subdomain, the charge date, and the reason for your request. We aim to acknowledge requests within 3 business days and to resolve eligible requests promptly.

6.How refunds are issued

Approved refunds are issued to the original payment method through Razorpay. Once we initiate a refund, it typically reaches your account within 5–10 business days, depending on your bank or card issuer.

7.Price changes

We may change subscription prices for future periods. Any change will apply from your next renewal, and we will give reasonable advance notice. Price changes do not retroactively affect a period you have already paid for.

8.Contact

Questions about billing, cancellations, or refunds? Email info@logicues.com. See also our Terms of Service and Privacy Policy.